Frequently asked questions

Gift vouchers purchased at the Evian Resort are valid for 2 years! You'll have no excuse not to come and enjoy them!

Our teams at the Evian Resort assemble the gift boxes. Any doubts or questions? Just contact us. Delivery is then handled by the Post Office, so we are not responsible for the delivery time.

For orders in France, once your order has been placed and your payment validated, the parcel is sent by La Poste. As we are not responsible for their delivery times, it is best to allow 10 days from the date of purchase.

Digital delivery allows you to send a box directly by e-mail. It's an ‘environmentally friendly’ way of booking, as no paper documents are sent. What's more, if you need to send a gift at the last minute, you can be sure that it will be delivered electronically on the same day.

Yes, the delivery address can be different from the billing address in France or abroad.

No, unfortunately it is not possible to modify your gift voucher and use it in other Evian Resort establishments, except in exceptional cases. Gift vouchers may, however, enable you to purchase more flexible solutions within Evian Resort establishments.

No: You must book your experience in advance before coming to the Evian Resort to ensure that you are available and that your experience is under the best possible conditions. To book, please contact us by telephone on +33 (0)4 50 26 85 00. Without a reservation, access to your gift voucher experience may be denied due to lack of availability.

Contact us and we will look into your particular situation. An extension of the voucher's expiry date may be possible under certain conditions.

Payment on our site is made using the Payzen online payment solution. At no time will your card number be communicated to our establishment. The transmission of your payment information is encrypted and secure. Your payment details never circulate unencrypted on the Internet. We do not store any bank details. You can therefore pay online in complete security.

Yes, we are delighted to welcome your guests to the Evian Resort - reservations are compulsory for all participants to ensure availability and the best possible experience. During your shared experience with your guests, your gift voucher will be consumed, and your guests will then have to pay for their drinks directly using the payment method of their choice, at the end of the visit.

Yes, in this case your gift voucher will be used up, and you will then be asked to pay for the remainder of your drinks using the payment method of your choice, at the end of your visit.

Yes, each gift box can be accompanied by a personalised message for a tailor-made gift. A great way to mark special occasions such as birthdays, weddings or Mother's Day.

You have a cooling-off period of 14 days after purchase, unless the box has already been used. After this period, gift packs cannot be exchanged or refunded.