Frequently asked questions to help you buy a voucher, a gift box or an item - EVIAN RESORT

Who assembles the gift box and sends it out?

The gift boxes are assembled by our teams and sent out via the Post Office. Please note that we are not responsible for delivery times. EVIAN RESORT.

Why choose electronic delivery over postal delivery?

Electronic delivery allows you to send an EVIAN RESORT gift box instantly via email, making it an eco-friendly option with no paper waste. It's also ideal for last-minute gifts, as it ensures same-day delivery.

Is it possible to use my gift voucher in another Evian Resort establishment?

Unfortunately, your gift voucher cannot be modified for use in other EVIAN RESORT establishments, except in exceptional cases. However, it may allow you to purchase more flexible solutions within EVIAN RESORT.

Is it safe to pay for my purchases on this site?

Paying for your purchases on this site is secure. We use the Payzen online payment solution, ensuring your card details are encrypted and never stored. Your payment information is safe with EVIAN RESORT.

Can I come and enjoy my experience at the Evian Resort with other people who don't have a gift voucher?

You are welcome to bring other people to enjoy the experience at the Evian Resort. However, reservations are required for all participants, and your gift voucher will only cover your own visit. Your guests will need to pay for their drinks separately at the end of their stay at the Evian Resort.

Can I extend the experience and consume more than is included in my gift voucher?

You can extend your experience at EVIAN RESORT by consuming more than what is included in your gift voucher. Any additional expenses will be charged at the end of your visit using your preferred payment method. EVIAN RESORT.

Are gift boxes sent immediately after purchase?

The sending of your gift box is immediate in digital version. For postal delivery, count on average 10 business days for the receipt of your box at your home, with the establishment EVIAN RESORT.

Is it possible to come to your establishment to purchase a gift box?

You can purchase our gift boxes directly on our e-commerce website. The boxes are available for online purchase with a gift pouch version sent to your home or in digital format for immediate delivery. Take advantage of our offers and our purchase guarantees directly from EVIAN RESORT.

How do I choose the delivery method for the box (email, mail, in-store pickup)?

You can choose to send the gift box by email, by mail, or to pick it up in person when placing your order. On average, expect 10 business days for receipt of your gift box by mail. Digital delivery is immediate, and in-person pickup can be done according to the conditions of the EVIAN RESORT establishment.

Can I buy multiple gift boxes online for different people?

You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, and you will benefit from the best rates directly at EVIAN RESORT.

How do I create a group fund and invite people?

To create a group gift and invite friends and family to contribute to a gift box, select the dedicated option during your online purchase. You can then share a link via email or on social media to allow everyone to add their contribution. Take advantage of this opportunity to offer an unforgettable stay at our EVIAN RESORT establishment.

How can I log in to my account?

To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Fully enjoy our EVIAN RESORT establishment.

How can I empty my cart?

To empty your cart at EVIAN RESORT, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button.

Can I purchase multiple gift vouchers at the same time?

You can certainly purchase multiple gift boxes at the same time, they will all be included in your order. Enjoy our selection of stays and experiences to offer unforgettable moments to your loved ones at EVIAN RESORT.

How do I remove a gift box from my cart?

To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at EVIAN RESORT.

How do I purchase or give a gift box?

To offer an EVIAN RESORT gift box, select the box of your choice from our offers, add it to your cart, and complete your order online. You can customize the box with a message before sending it to your loved one.

Can I modify or cancel my order?

The conditions for modifying or canceling your gift box order depend on availability and the policies of the EVIAN RESORT establishment. Details are specified at the time of purchase, and it is possible to book dates directly with the establishment.

Is the gift box customer service reachable by email?

You can write to us at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment EVIAN RESORT.

Is there a dedicated customer service for gift boxes?

EVIAN RESORT offers a dedicated customer service to answer all your questions about your gift box. Detailed information about the services and terms of use is available directly on our website.

Is there a dedicated FAQ for gift boxes?

Yes, this FAQ is specifically designed to answer your questions about the EVIAN RESORT gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience at our EVIAN RESORT establishment.

Is spa access included in my gift box?

Access to the spa is included in some EVIAN RESORT gift boxes. For example, the Lunch & Spa Hôtel Ermitage gift box includes a spa treatment. Check the details of your gift box to confirm the inclusion of this service.

Does the recipient of a gift box have access to the same services as other customers?

The recipient of a gift box has access to the same services as other clients of EVIAN RESORT, subject to reservation conditions and availability of services.

Should we bring towels to the Spa?

Towels are provided by EVIAN RESORT during your spa session. Therefore, you do not need to bring your own.

Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?

You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format, with immediate delivery or home delivery. The boxes are customizable according to your preferences, and you benefit from the best rate by purchasing directly from the EVIAN RESORT establishment.

Do you offer an advantageous and personalized solution for works councils (CSE)?

We offer customized solutions for corporate committees, with customization options. Gift boxes for stays, golf activities, spa treatments, and gastronomic experiences are available to reward your employees, at our EVIAN RESORT establishment.

How do I correct an incorrect email address for a gift box?

To correct the email address associated with your gift box, provide your order number and the new details. The establishment's conditions apply, at EVIAN RESORT.

How can I contact the store?

The general terms and conditions of our gift boxes are available on our website, including contact details and opening hours of the EVIAN RESORT establishment.

Is there a dress code for the gift box?

The dress code at EVIAN RESORT depends on the chosen establishment. For brunch or restaurants, a proper attire is generally required, while for golf or the spa, attire suitable for these activities is recommended.

From what age can I get a treatment?

The minimum age to receive a treatment depends on the conditions of the EVIAN RESORT establishment.

Is it absolutely necessary to make a reservation?

To ensure availability and the best possible experience, you must book your visit in advance at the EVIAN RESORT. Please contact us at +33 (0)4 50 26 85 00 to make a reservation. Without one, access to your gift voucher experience may be denied.

Are pets allowed in the establishment?

EVIAN RESORT accepts pets in its establishments, under certain conditions. The accommodation terms may vary depending on the hotel chosen, so it is important to check the specific details for each EVIAN RESORT establishment.

What are the hours of operation?

The hours of EVIAN RESORT vary depending on the services and the seasons. You can enjoy the spas, restaurants, and activities like golf according to the hours posted on-site or on the EVIAN RESORT establishment's website.

Is there parking available near the establishment?

EVIAN RESORT provides its clients with parking facilities to make their stay more convenient. Specific details about the parking are available on the EVIAN RESORT establishment's website.

What are the delivery methods for gift boxes/vouchers?

EVIAN RESORT gift boxes can be delivered by email or by mail. If you choose mail delivery, please allow an average of 10 business days to receive your gift box. The digital version is sent immediately.

Is postal delivery offered?

The postal delivery of our gift boxes is available. Please allow an average of 10 business days for the receipt of your box, depending on the processing times of the Post, at our EVIAN RESORT establishment.

In addition to gift boxes, is it possible to order or have items delivered?

We only offer gift boxes for stays and experiences at EVIAN RESORT. For additional items, you can check the establishment's conditions directly on our website.

Is the gift box available in physical format?

Yes, our gift boxes are available in physical format and can be sent to your home. You also have the option to choose a digital version for immediate delivery at EVIAN RESORT.

Is the box presented in a neat packaging?

Yes, our gift boxes come in a neat and elegant packaging, ready to give. You can also choose a gift pouch version at your home, for an even more personal touch at EVIAN RESORT.

Is the gift box available in a digital format (e-gift box)?

Yes, you can offer an EVIAN RESORT digital gift box. Email delivery allows for immediate presentation to the lucky recipient.

Can the gift box be sent directly to the recipient?

We can deliver the gift box directly to the recipient, whether in France or abroad. This address can differ from the billing address. EVIAN RESORT.

Do you deliver gift boxes internationally?

EVIAN RESORT gift boxes are delivered internationally. Shipping costs and delivery times vary depending on the destination, with an average of 10 business days for your box to arrive.

What are the delivery times for gift boxes by mail?

For delivery within the US, once your order is placed and payment is validated, the parcel is sent via USPS. As we are not responsible for their delivery times, please allow up to 10 days from the purchase date. EVIAN RESORT.

Is express delivery available?

The delivery of your gift box typically takes an average of 10 business days by postal mail. EVIAN RESORT does not offer express delivery.

Can I receive my gift box by email or mail?

You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order process. On average, it takes 10 business days to receive your gift box by mail at EVIAN RESORT.

What is the delivery time for my gift voucher if I choose postal delivery?

The delivery time for your gift box by mail is approximately 10 business days, depending on the processing times of the Post. This estimate is valid for delivery to your home, at our establishment EVIAN RESORT.

If I cancel my reservation, is my gift box still valid?

In case of cancellation, your gift box remains valid for a new reservation according to the conditions of the EVIAN RESORT establishment.

Can my gift box be extended if not used?

The extension of your gift box depends on the conditions of the EVIAN RESORT establishment. You can book your dates directly with the establishment to fully enjoy your experience.

Can I cancel my reservation made with a gift box?

The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our EVIAN RESORT establishment.

Can I modify my reservation made with a gift box?

Modifying your reservation made with a gift box depends on the reservation conditions specified at the time of purchase. You can enjoy your stay at our EVIAN RESORT establishments.

Is there a cancellation period for gift box reservations?

The cancellation deadline for reservations made with a gift box varies according to the establishment's conditions. For your reservation at EVIAN RESORT, check the terms during your booking.

Can I convert my gift box into a gift card?

The EVIAN RESORT gift boxes cannot be converted into gift checks. They allow you to book an experience within our establishment, among our various offers such as stays, spa treatments, or gastronomic activities.

Are there special offers for events (weddings, Valentine's Day, Christmas...)?

Yes, EVIAN RESORT offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can discover these offers on our website, which highlights stays and getaways tailored to these occasions.

Are the gift boxes offered official and guaranteed without intermediaries or commission?

The gift boxes offered are official and guaranteed without intermediaries. You thus benefit from the best rate directly from the EVIAN RESORT establishment.

Are the services included in the gift boxes identical to those consumed on site?

The services included in our gift boxes are identical to those offered on-site at EVIAN RESORT. You can choose from various experiences, such as stays, spa treatments, golf lessons, or mixology workshops, depending on availability and the specific conditions of each offer.

Is online payment secure?

The online payment for your gift box on our website is secure, with a direct transaction and preferential rate at EVIAN RESORT.

Are your gift boxes exclusive creations, specifically designed by your establishment?

Our gift boxes are specially designed to offer you a unique experience at our EVIAN RESORT establishment. They allow you to enjoy exceptional nights, gourmet meals, or wellness activities in our hotels and spas.

Is the payment deducted immediately upon ordering?

The payment for your gift box is debited immediately upon ordering. This way, you benefit from a direct and secure rate at EVIAN RESORT.

Are payments processed by a certified provider compliant with security standards (PCI DSS)?

Payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at EVIAN RESORT.

When purchasing a gift box, do I keep the history of my orders?

You can view your order history in your customer account. Reservation conditions are specified at the time of purchase for a personalized experience at EVIAN RESORT.

Can I receive an invoice after my purchase?

You will receive an email invoice after your purchase at EVIAN RESORT. You can also find it in your customer account on our website.

Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?

You can pay for your gift box by Visa, Mastercard, or American Express credit card. Payments are secure, and you get the best rate by purchasing directly from EVIAN RESORT.

Can a promotional code be used?

You can apply a promotional code when purchasing your gift set. Check its validity and usage in the terms and conditions, available on the website of our establishment EVIAN RESORT.

Is it possible to add a personalized message to the gift box?

You can add a personalized message to your gift box during your order, which will then be included with the shipment. Take advantage of this gesture to personalize your gift with a unique message, at EVIAN RESORT.

Can we add options to your gift box offers?

The EVIAN RESORT gift boxes can be customized to your liking, with various options depending on the offers. You can choose between stays, gastronomic activities, or spa treatments, and benefit from immediate digital delivery or a gift pouch at home. Enjoy the unique experience of the EVIAN RESORT.

Can a gift box be customized for a special occasion (birthday, wedding...)?

You can personalize your gift box with a custom message to create a unique gift. This is an excellent way to celebrate special occasions. At EVIAN RESORT.

How do I request a refund for a gift box purchased online?

To request a refund for your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our EVIAN RESORT establishment.

If a paper gift box is lost, can you issue a new one?

In case of loss of your paper gift box, a duplicate can be sent subject to availability. The beneficiary can then book their dates at the EVIAN RESORT establishment.

Can partially used gift boxes be refunded?

Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment EVIAN RESORT.

What should I do if the received box is damaged or contains an error?

In case of damaged packaging or error, swift handling is ensured according to the conditions of the EVIAN RESORT establishment.

Can I get a refund for a gift box if I change my mind after purchase?

You can exchange or get a refund for your EVIAN RESORT gift box within 14 days of purchase, provided it hasn't been used. After this period, exchanges or refunds are not possible.

What happens if the recipient couldn't use the gift box before its expiration date?

If the beneficiary cannot use the gift box before its expiration date, it will no longer be usable. We invite you to check the establishment's conditions to know the possible extension options at EVIAN RESORT.

How can I redeem the cashback?

Your savings are available as a gift box or a voucher. To use them, follow the instructions on the box or book directly with the EVIAN RESORT establishment.

What is the processing time for a refund after I make a request?

Refund processing times depend on the conditions of your purchase. At EVIAN RESORT, we commit to handling your requests as quickly as possible.

Are there any dates excluded for gift boxes?

Some dates may be excluded for bookings made with a gift box, depending on the availability of our EVIAN RESORT establishment.

Is booking with a gift box subject to availability?

The reservation with a gift box at EVIAN RESORT is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as soon as possible.

I've lost my password to log into my account, what can I do?

To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at EVIAN RESORT.

Do I need the gift box number to make a reservation with a gift box?

To book with your gift box at EVIAN RESORT, have the number listed on it ready. This number is required to validate your reservation.

Can I freely choose my dates with a gift box?

The reservation dates with a gift box depend on the availability of the establishment. You can choose your dates based on the available slots, directly with EVIAN RESORT.

Can I book online with my gift voucher?

To book with your gift box, you can choose your dates directly with the EVIAN RESORT establishment. The booking terms are specified at the time of purchase of your gift box.

Can I make a reservation by phone with my gift box?

Booking by phone with a gift box is possible according to the reservation conditions of the EVIAN RESORT establishment.

Can I make a reservation by email with my gift box?

To book with your gift box, you can choose your dates directly with the establishment. EVIAN RESORT offers a variety of packages, including stays, activities, and gastronomic experiences, all customizable to your preferences.

Does my gift box cover the entire service?

Your EVIAN RESORT gift box covers the entire service indicated on your exchange voucher. Any additional charges or options, such as extra services or meals not included, are your responsibility. The specific conditions of your box detail the service details.

Is my gift box personalized?

Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It cannot be modified after the purchase. Enjoy your stay at our EVIAN RESORT establishment.

Can my gift box be used all at once?

Your gift box for EVIAN RESORT can be used in one go. You can book your dates directly with the establishment and fully enjoy your experience.

Is an upgrade possible with an additional fee using my gift box?

Upgrading your room is possible depending on availability and the conditions of the EVIAN RESORT establishment.

Can an additional payment be requested on-site when using the gift box?

An additional payment may be requested when using your gift box, according to the specific conditions of EVIAN RESORT. The terms are detailed on your gift box.

Is an ID required upon arrival when using a gift box?

Upon your arrival at EVIAN RESORT, you may be asked to present an ID depending on the establishment's conditions.

Do you accept pets?

The presence of pets depends on the conditions of the chosen establishment. We invite you to verify directly with the hotel or restaurant of our EVIAN RESORT establishment.

How do I proceed with reserving my gift voucher?

To reserve your gift voucher, log in to your account and follow the instructions on our website. The reservation conditions vary depending on the offer, and you can choose your dates directly with the EVIAN RESORT establishment.

Do I need to create a customer account to purchase a gift box?

It is not necessary to create a customer account to purchase a gift box at EVIAN RESORT.

What are the check-in and check-out times?

The check-in and check-out times vary depending on the hotel chosen within the Evian Resort. For the Royal Hotel, check-in is from 3 PM and check-out before 12 PM. For other hotels, these times may differ slightly. This information is specified when booking your gift box.

What services are included in a gift certificate?

The services included in your gift box depend on the chosen offer. You can enjoy stays, gourmet meals, spa treatments, golf lessons, or other unique experiences offered by EVIAN RESORT.

What is the difference between a gift box and a free amount voucher?

A gift box allows you to choose from predefined experiences, such as an overnight stay, a meal, or a treatment, while an open amount voucher gives you the freedom to pay for a service up to the chosen amount. Enjoy these offers at our EVIAN RESORT establishment.

How do I use a gift box during booking?

To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can enjoy their experience according to the conditions indicated in the box, at our EVIAN RESORT establishment.

Can the gift box be transferred to a third party?

The EVIAN RESORT gift box can be given to a third party. You can indicate this during the order or customize it to your liking, directly from our official EVIAN RESORT store.

Can the validity of a gift box be extended or renewed?

If your gift voucher for EVIAN RESORT is about to expire and you won't have time to use it before the deadline, please contact us. We will review your situation and may be able to extend the voucher's expiry date under certain conditions.

What should I do if I lose or do not receive the gift box?

In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the EVIAN RESORT establishment.

What is the validity period of a gift box?

Your gift voucher for the EVIAN RESORT is valid for one year from the date of purchase, with the option to extend it for a further year. This gives you plenty of time to plan your visit and enjoy your stay. EVIAN RESORT.

Are children allowed?

EVIAN RESORT welcomes children in its various hotels and spaces. To fully enjoy your family stay, you can discover the Kid's Resort, a space dedicated to children. The EVIAN RESORT establishment will advise you for a stay suitable for all.

What happens if the recipient does not use the entire value of the gift card or exceeds it?

The recipient of your gift box can use the value of the box to book their dates at the EVIAN RESORT establishment. If the amount of the box does not cover the entire chosen service, an additional payment will be required. However, any unused balance is lost.

Is the spa access private?

Access to the spa depends on the chosen gift box. EVIAN RESORT offers two spas: evian®SPA and Spa Quatre Terres, providing moments of relaxation and well-being in an exceptional setting.

What types of gift boxes do you offer?

We offer gift boxes for stays in hotel-restaurants, romantic nights, gourmet getaways, or wellness experiences, such as golf lessons, mixology workshops, or relaxation moments at the spa. The options vary depending on the partner establishments, with specific offers like the Epicurien brunch at the Hôtel Royal or a one-night getaway at the Hôtel La Verniaz with a view of Lake Geneva. At EVIAN RESORT.